CANCELLATION POLICY

At Spancare Pharma, we strive to ensure a smooth and hassle-free shopping experience for our customers. However, due to the nature of medical devices and products, we have a specific cancelation policy in place. Please read the following terms carefully:

Order Cancelation by Customers

1. Before Shipment:

Orders can be canceled within 24 hours of placement or before the product is shipped, whichever comes first.

To cancel your order, please contact our customer support team with your order ID.

 

2. After Shipment:

Once an order is shipped, it cannot be cancelled. However, you may be eligible for a return or replacement as per our Return and Refund Policy.

 

Order Cancellation by Spancare Pharma

We reserve the right to cancel any order under the following circumstances:

The product is out of stock or discontinued.

Payment verification fails.

An issue arises with shipping to the provided address.

If the order violates any of our terms and conditions.
In such cases, the full amount will be refunded to the original payment method within 7-10 business days.

Exceptions

For safety and hygiene reasons, certain products (e.g., opened medical devices, customized items) cannot be cancelled once the order is processed.

How to Cancel an Order

Contact our customer support team at [support email/phone number] with your order details.

Ensure your request is made within the specified time frame.

For any further queries or assistance, please feel free to reach out to our support team. Your satisfaction is our priority.